Support
Need Help with Your Galactique Website?
If you have a question, encountered an issue, or would like to share an idea to improve your Galactique website, our
support team is here to assist you.
How to Request Support
To get help, please contact us via email with the following information to ensure a smooth and efficient response:
Email Address: chatbot-support@kevit.io
Please include the following details in your email:
For Issues / Bugs
If you find something on the live website that isn’t working as it should (a bug, a broken link, etc.):
- Email Us Directly: Send your request to chatbot-support@kevit.io
- What to Include (Be Specific!):
- Subject Line: A short, clear headline about the issue, including the project code WPGQ (e.g., “WPGQ – Bug: Homepage image missing on mobile”).
- Affected Website: Specify if it’s https://galactique.ci/ or https://galactique.sn/.
- Page Link (URL): The exact web address where the problem appears (e.g., https://galactique.ci/home).
- Description: Explain the problem simply. What did you expect to happen? What actually happened?
- Visuals Help! Attach screenshots or a quick video if you can. Itmakes things super clear!
Example Email for a Bug:
Subject: WPGQ – Bug: Lead Generation Form Not Submitting on Galactique CI
To: chatbot-support@kevit.io
Body:
Hello Team,
I’ve noticed an issue with the lead generation form on galactique.ci. When I try to submit it, nothing happens, and I
don’t receive a confirmation email.
Affected Website: https://galactique.ci/
Page Link (URL): https://galactique.ci/home
Description: I filled out all fields in the “Contact Us” form in the Contact Section. When I click “Submit”, the button
briefly indicates it’s processing, but then nothing happens. No success message appears, and I don’t receive an email.
The form data also doesn’t seem to be captured.
Expected: Form should submit, show a success message, and send a confirmation email.
Actual: Form doesn’t submit, no message, no email.
[Attach screenshot.png]
Thanks,
[Your Name]
[Your Title]